NHTSA complaint #11425059

Owner complaint summary

My 2020 Subaru Outback has had to be towed to service a battery that failed to start the car even after is was jumped by AAA and driven for 20 miles. Subaru assured me that the battery was simply not properly charged and the car was returned. Then a couple of months later I left my car unproven in my driveway while I was out of town for 2 weeks and my car would not start. I again had it towed to my Subaru dealership where Subaru ran the same test and told me that they replaced a bad battery. They also told me that when they jump started the car in their shop they discovered that the interior dome light had been left on while I was out of town. The later is inconsistent with my experience as I loaded my Subaru Forester sitting right beside my Outback in the dark before leaving town. Had the dome light been left on, I would have noticed the light as I packed my car. In addition their test of this battery later showed this battery to need to be replaced. My safety concern is I cannot trust this car to start. Had I driven my 2020 Outback to the airport for a 14 day trip rather than my 2020 Forester, I would have found myself on the 4th level of the terminal parking lot with a dead battery upon my return. This is the second time that I have had to have this car towed to the Subaru dealership to have the battery serviced under warranty. I cannot simply purchase and install a 3rd party battery under warranty.