NHTSA complaint #11425634

Owner complaint summary

I'M REPORTING A FUEL TANK FAILURE WHERE FUEL STARTED LEAKING FROM THE SEAL OF TANK (see photos). MY SAFETY & SAFETY OF MY KIDS WAS PUT AT RISK, AS THIS COULD HAVE LIKELY CAUSED A FIRE.THE VEHICLE WAS INSPECTED BY THE DEALER WHO CONFIRMED & STATED THAT THE SIDE OF GAS TANK DEVELOPED A HAIRLINE CRACK ABOUT 1-2 INCHES (see dealer photo) FROM A ROAD HAZARD CAUSING IT TO LEAK A DROP OF FUEL EVERY 10 SECONDS, THIS CREATING A POTENTIAL FIRE/EXPLOSION HAZARD. THOUGH FUEL LEAK PROBLEM IS CONFIRMED BY THE DEALER, THEY ARE TRYING TO PUT BLAME THAT AN OBJECT CAUSED A STRIKE AND CREATED THE CRACK. HOWEVER, FROM THE PHOTOS TAKEN BY ME, CLEARLY SHOWS LEAK COMING FROM THE SEAL WITH NO SURROUNDING SURFACE DAMAGE. I'M UNKNOWN OF TIMING WHEN THIS PROBLEM OCCURRED BUT NOTICED THIS ISSUE INTO 5 MONTHS AFTER PURCHASING THE VEHICLE FROM THE DEALERSHIP. THE VEHICLE WAS PURCHASED BRAND NEW, FIRST OWNER. I BELIEVE THIS PROBLEM OCCURRED DO TO MANUFACTURING DEFECT (POSSIBLE DUE TO EITHER POOR CONSTRUCTION OR PRESSURE OF THE SINGLE ONE BAR HOLDING THE TANK IN PLACE). THE GAS TANK ONLY HAS ONE BAR IN THE MIDDLE HOLDING THE ENTIRE UP THE TANK, THIS COULD HAVE LIKELY CAUSED THE CRACK DUE TO PRESSURE WITH CONSTANT USAGE OF VEHICLE. AS STATED PRIOR, THE VEHICLE PRESENTS WITH NO HIT OR INCIDENT, SO UNLIKELY TO HAVE THIS HAPPENED DUE TO DAMAGE. DEALER DENIES ISSUE COULD HAVE BEEN A DEFECT AND STATES DUE TO A CRACK FROM ROAD HAZARD, AGAIN THERE IS NO IMPACT/HIT MARKS ON THE SURFACE OF TANK OR NEAR CRACK. IN ADDITION, NO WARNING LAMP OR MESSAGE CAME ON TO NOTIFIED ME OF THIS POTENTIAL TREAT. THE DEALER MECHANIC & SUPERVISOR WAS MADE AWARE OF THIS. I AM CONCERN ABOUT THE SAFTEY OF THIS VEHICLE AS IT CAN BE A HAZARD & THE BEGINNING OF SERIES OF COMPLAINTS AGAINST THIS PARTICULAR MODEL OF KIA CAR, AS EVIDENT FROM OTHER KIA MODELS WHERE THE FUEL TANK WAS REPORTED LEAKING AS WELL. PLEASE MAKE AWARENESS TO THIS POTENTIAL PROBLEM FROM THE KIA TELLURIDES , AS THIS IS A NEWLY MANUFACTURED VEHICLE.