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NHTSA complaint #11427156

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 CHRYSLER 300

Manufacturer

Chrysler (FCA US, LLC)

Components

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER

Dates

Incident: 07/01/2021
Filed: 07/30/2021

Owner complaint summary

BRAND NEW CHRYSLER 300 W/<1100MI UCONNECT UPDATE ERROR CODE 20 VEHICLE INOPERABLE CONDITION VIN: [XXX] ATTEMPTED SERVICE CENTER TODAY (X3) AGAIN ... EXACT PART NUMBER OBTAINED FROM PREVIOUS SERVICE VISIT(S) USED PART SENT IN OPEN BOX WRONG DEVICE DELIVERED! (STOLEN OR INTERCEPTED) SO SAD COME BACK ANOTHER DAY? AUGUST MADE BE BETTER TIME FOR PARTS NEED NOW A FOURTH (4TH) VISIT TO DEALEARSHIP BY APPT NHTSA: "NO BACKUP CAMERA" COMPLAINT FILED WE ARE GOING ON MORE THAN A MONTH NOW BEFORE RESOLVE NO REPAIR PARTS AVAILABLE (X3) REPLACED AUTO BATTERY PULLED RADIO FUSES (DEALER PERFORMED) DEAD FOR A WEEK NO ONBOARD SCREEN NO OPERATIONAL MENUS THANK YOU FOR YOUR CONSIDERATION AND/OR ASSISTANCE [XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

This is an owner complaint filed with NHTSA (ODI #11427156). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11427156)Back to reports

Official record ID (ODI): 11427156. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.