NHTSA complaint #11427553

Owner complaint summary

ON 7/20/21 @ shopping ctr opened door & seat was to floor & Dash not Displaying 'Brake' 'Start'. Sitting in seat took keys frm my pocket, held up near steering wheel & dash displayed start function. During this entire time I was pumping the brakes up & down to the floor. I started the Rogue & called Fuccillio. Yes I can bring it by. When I proceeded to put in gear 'R', the brakes seemed to hold enough. Backed up and felt brakes were normal. At Fuccillio due to time of day and too many customers ahead of me, aske to return on Wed. 7/21/21 at 10:30am. Left the car, waited for Lyft but none called so called friend for pickup at 11:30am. On Thursday at 4:20pm Joseph(Rep) called, he just had the Rogue react 20-mins ago. What did it do? He replied it 'jerked' him in the seat. Friday I went to Fuccillio to pick up a Loaner via Lyft. At this time still no idea what caused the 'Brakes to go to the Floor'. I was informed my Rear brakes were wearing & while there consider new brakes. I did agree since Rogue now has been on roads 4yrs. I purchased the Rogue as a CPO which was a Rental on 2018 for one year according to Carfax with 33K-miles. Joseph(Rep) then said the $120 he quoted to fix brakes & out the door he will cancel and apply $129 for Brake Fluid Change. I told him Fluid was changed at 38K-miles. He insisted he is just moving the one cost over to the fluid ignoring that fluid already done. I could only assume he was wanting money for the 2-days they had my Rogue & could not get it to fail again. I agreed to brake service & told Rogue would be ready on Saturday 7/24/21. Did not receive call all day so called. They ordered wrong brakes and he had new brakes ordered for Rogues with the Push-Button Emer-Brake Button. Again Rogue ready Mon. 7/26/21. Monday & Tuesday came & went. Wednesday by 4pm drove to Fuccillio. Rogue parked out front. Joseph also did not even have Receipt with my request stating failing brakes. Had to print one up but wording not what I expected.