Verified government source

NHTSA complaint #11428651

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 BMW X5

Manufacturer

BMW of North America, LLC

Components

AIR BAGS

Dates

Incident: 07/30/2021
Filed: 08/11/2021

Owner complaint summary

Driving my vehicle and on my screen popped up driver seat restraint malfunction, also rear seat restraint malfunction please go to closest dealership. I bring my vehicle to BMW dealership in my town and rep calls me and advise that the cup holders sit above the srs wiring and that liquid gets thru the cup holders and dripped on to the wires causing them to no longer work. This is a design flaw i have never spilled a drink in my cup holder and even if someone did on accident why is the AIRBAG wires not covered in plastic if going below cup holders that leak any type of liquid. I am unable to afford, I do have warranty however BMW stating that this is an outside interferance and will not be covered under warranty, so I am having to drive with no airbags. I researched and many others are having same issue with this same year and make different models. This is something that definatly needs to be recalled as it is a design flaw and a safety hazard.

This is an owner complaint filed with NHTSA (ODI #11428651). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11428651. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.