NHTSA complaint #11431978

Owner complaint summary

I purchased this vehicle on 01/12/2021 from Toyota of Greenville, SC. I was initially told that the vehicle was a Certified Pre-Owned Toyota, which means it went through an intensive reconditioning process and passed all certification requirements. As I was signing the papers to purchase the car, I was told that it could not be sold as a Certified vehicle because it has the open manufacturer recall #20TA02. It has been almost 9 months and I have not received any notice of a pending fix for this potentially deadly recall, summarized below. SUMMARY: The subject vehicles are equipped with a low-pressure fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This may result in a vehicle stall, and the vehicle may be unable to be restarted. SAFETY RISK: If a vehicle stall occurs while driving at higher speeds, this could increase the risk of a crash. REMEDY: Any authorized Toyota dealer will replace the low-pressure fuel pump with an improved one FREE OF CHARGE. I am hesitant to take the vehicle on a long trip or take it on the highway. I do not want to be stranded during my trip or die if the fuel pump shuts off at high speed. I have been purchasing Toyota products since 2000. I am feeling very abused and and neglected buy what I thought was a safe and reliable brand. I will be in the market for another vehicle soon. Now, I am not sure Toyota is the only brand to consider. Please let them know that I am not a happy customer because of this ongoing problem with their Number 1 Selling vehicle. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).