NHTSA complaint #11432149

Owner complaint summary

VIN [XXX] there is a problem with the electrical system. The auto will not keep the battery charged sufficiently to start the car reliably. The battery has enough power to illuminate the control panel of the vehicle, but it will not start the engine. Overnight, he battery drains to a point that it will not turn the engine over. The dealer had the car for about five hours to diagnose the cause of the discharge. They found no trouble with the electrical system and said the battery and alternator functioned normally. The dealer found no adverse electrical leaks causing the battery to discharge overnight. The dealer suggested that we weren't driving the vehicle enough. They sold and installed a trickle charge device to alleviate the problem. The trickle charger has not helped. Safety concerns: we have to jump start the car EVERY day. We have to remember to disable the auto stop/start option to prevent the car from shutting the engine off during idle while waiting for a stop light to change. On numerous occasions we must exit the vehicle, attach a jump start battery pack to the car's battery and start it as traffic is whizzing by. We have been in remote areas where mobile/cell service is unavailable to call for help and only because we have the jump start battery pack are we able to start the the car. The dealer was unable to reproduce or verify the trouble. They were only able to state there was no problem found. The vehicle has not been inspected by anyone else. No warning of any kind is exhibited leading to the trouble. This problem is a hazard. It puts the occupants in harms way if the car shuts off in traffic. Having to start the car in bad weather is another risk. This problem has been going on since January of 2021. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).