NHTSA complaint #11432241

Owner complaint summary

Waiting at a stop light, The light turns green and I go to pull through the intersection with the intention of going under the overpass to get on the freeway. When the car gets to about 10-15 mph The car makes a pop noise & stalled. It felt like suddenly it was dragging a lot of weight and slowly I guided it to the right side of the road under the overpass for the freeway. I tried to start the vehicle and I didn’t do anything I couldn’t move the shifter and that’s when I knew the transmission had to of been the issue. So I called roadside assistance through my insurance they said it would be 90 minutes I had to wait underneath the freeway with the vehicle. A AAA tow truck driver that was about to board the freeway stopped even though he didn’t have the call And tried to see if I had AAA so he could tell me, I did not So he got in to see what was wrong with the vehicle immediately you could tell the shifter he then pulled out what he called the belief shift override and he put a screwdriver To release the shifter I get it into neutral so when the tow truck driver showed he could tow it. I had called Toyota to make sure that I could have the car towed there he said that’s fine. When I arrived to the Toyota dealership the service department was closed because it was Sunday which I understood but I had to be to work at nine and it was already close to two. I have two sons that were both at their daycare/babysitter which I would’ve need to return to pick up at 6 PM 7 PM the latest. All the representatives had no help for me even with it being my third car from the dealership. The Toyota Corolla LE is a 2019 with only 29,149 miles on it. I’m a light driver the vehicle goes to work & the grocery store. I had a service appointment Scheduled for August 6 at 7 AM For a basic service check fluids rotate tires, no oil change, received email 8:20am Claiming I canceled appointment. Night before incident check engine light came on