NHTSA complaint #11434232

Owner complaint summary

On 7/23/21, I leased a 2021 Nissan Rogue SV AWD at Nissan of Streetsboro, Ohio. I leased the vehicle because I felt the newly designed Rogue looks good and drives smoothly. Unfortunately, during a recent long-distance trip from Ohio to Florida between 7/24 and 8/3 on interstate multi-lane highway I-77 and I-95 for a total of 2,500 miles, I uncovered a serious safety defect that is not possible to spot during the local test drive and it prompted me to make this report. The near accident-causing problem occurred on three occasions when the cruise control and intelligent lane intervention (I-LI) were enabled simultaneously at high speed (60~70mph). The incident occurred when I passed a big truck on the lane next to me, andthe entire Rogue got pulled towards that truck! What had happened was that the intelligent lane intervention system (I-LI) is designed to keep the vehicle in lane automatically. But when the truck next lane made a mistake and crossed line into my lane, I had to pull away from it, but then the intelligent lane intervention (I-LI) system failed to recognize the danger and forced my vehicle back in lane while the truck was still there, allowing my vehicle onto a collision course at high speed. I had since made the report to Nissan Consumer Affair. And the Nissan dealer sent the tech person out to drive along side of me, and he fully agreed that it is a dangerous problem. However, to my utter surprise, the case manage at Nissan Consumer Affair closed the case simply because that's how the feature was designed and no damage had occurred to the vehicle. I felt obligated and determined not to let this dangerous defect cause anyone's life. So, I contacted Nissan America corporate office on 8/31. They only had someone call me back to acknowledge receipt of my letter. No actions had been taken since. I am still driving this unsafe leased vehicle, and the lease is for 3 years. I think it's illegal to lease an unsafe vehicle to a customer.