NHTSA complaint #11437402

Owner complaint summary

last Friday, Oct 15, 2021 driving by the freeway (no cars around), the sunroof just shatter, making a big hole in the glass, this could be a really bad situation if the cover were opened, thank God the hardcover was closed or we could get covered on glass and could cause a really bad accident. My family's safety was at risk of course. On Saturday morning, I called Clay Cooley Nissan (the dealer where I bought it) to let them know what happened, and they didn't care, they told me they can't help me and that I need to go to the insurance and hang up the phone on me, I called again and the guy was so rude and the same thing. We (my husband and I) look to a place where they can replace it and I put a complaint in the BBB about Clay Cooley Nissan and of course they called me on Monday morning but I just waist my time, they told me they will help and I went all the way to them and nothing. The problem has been confirmed by an independent service because the dealer (Clay Cooley Nissan didn't want to help me). There were no warnings at all about it.