Vehicle
2019 SUBARU FORESTER
Manufacturer
Subaru of America, Inc.
Components
POWER TRAIN,WHEELS,SERVICE BRAKES
Dates
Incident: 10/31/2021
Filed: 11/05/2021
Owner complaint summary
The car was parked for a week while visiting. (It has recently had its 30,000 mi.service) When I got in and started it, all the dashboard lights lit up including check engine. I tried reaching a Subaru near where I was visiting. No luck so I called my Subaru in VT. I was told I was safe to go as long as the Check Engine wasn't blinking. It wasn't so I drove home (I did note the steering wheel felt "tight".) When I went into the dealership upon my return, they did their computer diagnostic test. It was explained it could be as simple as not tightening the gas cap. The computer turned up something in the wheel. At first, he wanted to give me an appointment a week and a half out, but then found a car he could loan me that following Monday. I wanted to know why they needed it several days. He said it was to figure out the issue. When I asked if it was safe to drive, he said it was but there was a possibility of being on the highway and losing control/not being able to stop, but that was rare. I asked about the change in steering, as though the power steering was lost, and he explained they don't have that kind of system. I drove home slowly and went no where except Sunday when I drove a couple of miles to a farm stand close by. Upon returning into the driveway, I put it in reverse to park. It accelerated and when I tried braking, it wouldn't respond. It was a though everything was locked. The car jolted. Sped. Jolted. The side airbags deployed. My arm was banged up from the airbags but nothing broken. I did not mistake the accelerator for the brake. The floor mat did not get stuck under the accelerator (I've Weather Tech Mats.) When the car got towed, it started. The tow driver said it should not have done that with the side airbags deployed. (It won't let me type in the box How Fast Were You Going. It should have been 2mph. The car accelerated and lack of braking and control contributed to the crash.
Official record ID (ODI): 11439530. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.