Verified government source

NHTSA complaint #11444616

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 INFINITI QX50

Manufacturer

Nissan North America, Inc.

Components

POWER TRAIN

Dates

Incident: 12/21/2021
Filed: 12/21/2021

Owner complaint summary

Day 1 noted car was having issues with irregular RPM's while cruising, and spiking of rpm's during acceleration. while on hwy w/ cruise control activated, "malfunction" warning lit on screen and forward propulsion ceased. had to move car to roadside, turn off engine and turn back on. took to dealership. they inspected vehicle and indicated there were no codes in system and with checks nothing to indicate any issues. they reset computer systems. drove home noting that the issue did not seem to be resolved. Day 2 same issues. Issues with reverse (seemed car strained to reverse). Wife noted that vehicle seemed to lose power on hill and struggled to get over 25 mph even with pedal to floor. Later in day car continued to have similar issues with strange fluctuation of rpm's even while idling, high revving of engine during acceleration that caused jerkiness, and when changed to manual transmission mode, high revving in 2nd gear with no accompanying acceleration. Day 3 similar issues. Arranged to take car to shop. Day 4 on way to shop, same issues. On a moderate hill, car appeared to go into limp-home mode. After stopping and restarting car, CVT Malfunction warning light came on. Note I've had this car 8 months and it has only 16,000 (about 10k since purchase).

This is an owner complaint filed with NHTSA (ODI #11444616). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11444616. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.