Verified government source

NHTSA complaint #11444769

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2021 MAZDA CX-5

Manufacturer

Mazda Motor Corp.

Components

POWER TRAIN,ENGINE

Dates

Incident: 12/20/2021
Filed: 12/22/2021

Owner complaint summary

Bought the car brand new in May 2021, did a first oil change at around 4K miles due to the fact the car uses conventional 5w-30 oil and not synthetic oil. At around 7k miles the low oil engine light came on. Checked the dipstick and it was low. Added a quart of oil to hold me over until the next available appointment. Dealer could not find any leaks, they completed a oil change again. I went in again at 11K for another oil change. Had no problems. A few days ago at 14K low engine light came on, this time I turned the car off. Let it sit over night. Made an appointment with the dealer for the next day. Turned the car on the next morning, light went away. Both times I got a notification from Mazda connect services alerting me of these problems. (Please see attached) I brought the car in on 12/22/21 and was told the car was low on oil and nothing else could be done until Mazda comes up with a solution.

This is an owner complaint filed with NHTSA (ODI #11444769). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11444769. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.