Verified government source

NHTSA complaint #11447099

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 AUDI Q5

Manufacturer

Volkswagen Group of America, Inc.

Components

STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES

Dates

Incident: 01/04/2022
Filed: 01/11/2022

Owner complaint summary

After driving on deep wet icy slush, the vehicle was on a straight section of road and suddenly vehicle inexplicably veered hard to the left causing it to run off the road and into a tree. Electrical component failure lights were illuminated on dash afterwards. What component or system failed or malfunctioned, and is it available for inspection upon request? I believe that the stability control systems and or drive train suddenly changed. I believe this might be due to water ingress and failure of gateway module. This is available upon request. Car is in shop How was your safety or the safety of others put at risk? sudden loss of steering control in icy conditions Has the problem been reproduced or confirmed by a dealer or independent service center? not yet. Current recall Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? body shop is looking at vehicle Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? I was unaware of warning lamps until after loss of control.

Crash reported
This is an owner complaint filed with NHTSA (ODI #11447099). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11447099. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.