Verified government source

NHTSA complaint #11451900

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 HONDA CR-V

Manufacturer

Honda (American Honda Motor Co.)

Components

VISIBILITY/WIPER

Dates

Incident: 02/14/2022
Filed: 02/14/2022

Owner complaint summary

Multiple system issues with this car, I was told by Honda Sevice manager, “ most people don’t even know what all the features do and don’t know they aren’t workin” WOW!! Most recently (2022)there is a spontaneous window crack, very fine line. Cannot feel crack at all on outside or inside of glass. Not from impact. Crack goes up to black area of windshield about 3.5” long. You can google and see there was a class action lawsuit filed do to Framing defect in CRV that causes windshield to spontaneously crack. (It was settled/ended with the initial plant if settling, without Honda responsibility , so no recall or notice to the rest of us driving this dangerous car) There are several reports of the crack leading to whole windshield shattering. I’m being told to “wait for Honda corporate to decide if they will cover under warranty” Even though the warranty administrator at Lisle Honda looked at it and said it was not from an object. He had to take photos, after marking with pen/ marker to send to corporate for decision. Also, ADAS system malfunctioning, auto emergency braking for no reason, no trafic around, blind spot warning only works sometime, lane departure rarely works, ALL system display as “not functioning” the minute there is even slight fog, rain or snow. Even AWD system no functioning warning. And passenger airbag randomly shows as “airbag off” when an adult is sitting in passenger seat, requiring us to pull over, get out of car, turn car off, lock it, unlock it and get back in to restart (sometimes several times before off light goes away). I have reported all of these problems over the past several years to Honda Lisle to no avail. I’m waiting to see if warranty will cover windshield for defect.

This is an owner complaint filed with NHTSA (ODI #11451900). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11451900. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.