NHTSA complaint #11454419

Owner complaint summary

The contact owns a 2021 Honda CR-V. The contact stated that while driving at various speeds, the vehicle would independently downshift without warning. The contact also stated that the failure would occur while the cruise control was activated. In addition, the contact also stated that the lane-keep assist would fail to differentiate between road salt and line marking on the roadway, resulting in inadvertent sudden downshifting. The contact's husband had taken the vehicle to a dealer where their concerns were ignored and no diagnostic test was performed. The manufacturer was not notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 100. In addition to the above, the lane keep assist cannot distinguish between lines & cracks in the road, which is a big deal in Missouri, and an issue I fight with daily on roads I have no choice to travel on. And it's not downshifting that happens with the lane keep assist-it tries to correct, but the corrections if I don't fight them will either run me into the opposing lane or off the road.