NHTSA complaint #11455618

Owner complaint summary

In JuneOf 2019 I got side swiped on the driver’s side beginning at the driver’s door while driving; the airbags did not deploy. The matter was taken care of by mutual agreement between attorney and other drivers insurance company (AAA). On 03/02/22 I was attempting to renew registration when I was informed that I had to take vehicle to dealer due to a recall on make and model before new registration could be issued. In the evening of 03/02/22 I stopped at the dealer and explained to one of the service reps that I was there because of a recall and he stated that there was a problem with airbags deploying WHILE driving; but it was too late in the evening because they were getting ready to close and the issue would take 2-3 hours to inspect. The following morning prior to the service department opening I dropped the car off for service. However, the service invoice makes no mention of the airbag system inspection. Instead, the invoice is for a low pressure fuel pump issue. As for my safety being affected, I now understand why the attorney handling the insurance claim as well as AAA’s insurance adjuster on the matter both stated “that’s odd” when they asked me (at separate times) if the airbags had deployed and I answered “no”. Apparently, according to the service techs comment on the recall having to do with airbags, my safety was in danger at the time of the accident in 2019. But instead of showing that the issue was taken care of on the invoice, in less than 24 hours the problem went from airbags to a low pressure fuel pump. How was my safety put at risk? Being that the impact occurred at the driver’s door while I was driving and airbags failed to deploy, had I not veered to my right up the curb I could’ve suffered serious injury to the left side of my body, at least. Has the problem been reproduced? Unknown. Has the vehicle component been inspected? From techs statement on 03/02/22 and invoice on 03/03/22, UNKNOWN. No warnings of any kind.