Verified government source

NHTSA complaint #11456018

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 BUICK ENCLAVE

Manufacturer

General Motors, LLC

Components

ELECTRICAL SYSTEM

Dates

Incident: 03/10/2022
Filed: 03/10/2022

Owner complaint summary

OnStar system and WiFi intermittently do not work, was told that this is a known issue when radio is being used, no fix. In my case radio was not being used, so this does not apply. Seat/mirror position memory gradually changes over time. Does not recognize that exit function has been turned off. Signal lights randomly flash (without indicator on dash flashing) when car is at idle & mirrors are folded. Tire Pressure monitoring system, not accurate and will notify driver that tires are underpressured by 10lb or more. Dealership reset them and are now fine. Brakes on passenger front randomly grind since day one of ownership Dealership told me that there is an obvious electrical issue, however since no codes are being thrown, they cannot repair it. Best that can be done is to continue to drive it and show up at a dealership when problems are occurring. OnStar diagnostics was able to determine vehicle was not connecting. Dealership indicated they'd let GM know about the issue, but nothing else could be done for what is a relatively new vehicle. Also was told they would not ensure that vehicle was not affected by structural issues because the VIN was not listed

This is an owner complaint filed with NHTSA (ODI #11456018). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11456018. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.