NHTSA complaint #11457313

Owner complaint summary

When cruise control is in place and you brake for traffic, to resume cruise speed if you hold the resume button for more than standard the car resets speed to 20MPH and you have no control on gas pedal. The only fix is to turn off the card and restart. We are glad to have it inspected. This item has put our lives in danger about five times as we were using cruise on the highway traveling 65 plus mph and cars were coming upon us. We reported the issue back in March 2021 and several more times back into a KIA dealership. It took months but they duplicated the problem on our vehicle and so they tested a 2020 Sportage and had the same issue. The car stalls while on the freeway and KIA dealership states it is normal operating procedures as the resume button should be a quick touch, not a prolonged one. There are no warning indicators this is going to happen. The local Kia Dealership states they have contacted KIA Engineers and they are confirming that it is operating within normal parameters.