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NHTSA complaint #11458490

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2021 TOYOTA CAMRY

Manufacturer

Toyota Motor Corporation

Components

SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

Dates

Incident: 02/12/2022
Filed: 03/27/2022

Owner complaint summary

Partial brake assist and auto emergency braking failure to engage contributed to a rear end collision on February 12, 2022. Toyota contracted with an outside engineering firm to inspect brake system and their report did not address the lack of engagement of the auto emergency braking system part of Toyota Safety Sense 2.5 which the enabling switch does not activate. The Toyota Legal Claims department issued an incomplete report that they claim absolves the vehicle but after multiple attempts to reach the issuing department noone has addressed my questions or concerns. Therefore I consider this an incomplete and unresolved safety issue .

Crash reported
This is an owner complaint filed with NHTSA (ODI #11458490). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11458490)Back to reports

Official record ID (ODI): 11458490. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.