NHTSA complaint #11458736

Owner complaint summary

In September 2021 I bought the reference unit and on 4 different occasions I could not use it because it had no power. I took it to the dealer and they didn't find any problem, I used it again and again it ran out of power. It has currently been at the dealer for 5 weeks and they have not found the problem. I had a conversation with the previous owner and she told me that she had returned the unit to the dealer for the same situation. So far the dealer has not received an answer as to what is wrong with the unit. Nor have they provided me with a vehicle. This situation has affected my family since daily we are complicated about how to get to our jobs and schools. The dealer is Hyundai from Cupey, Puerto Rico PR-8838, San Juan, 00926 On April 16, 2022 dealer told us that they had solved the problem after being at the dealer for 7 weeks, dealer concluded that the car problem was the alternator. After using it for 2 weeks again on May 9, the car did not start and again were left without a means of transportation Consumer called a tow truck which took the bus to the dealer. THE CONSUMER STATED THE DRIVER'S SIDE GLASS WAS INOPERABLE. THE TAILGATE COULD ONLY BE OPENED MANUALLY, IT WOULD NOT RESPOND TO THE AUTOMATIC BUTTON.