Verified government source

NHTSA complaint #11461938

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 MERCEDES-BENZ GLC 300

Manufacturer

Mercedes-Benz USA, LLC

Components

POWER TRAIN

Dates

Incident: 04/22/2022
Filed: 04/24/2022

Owner complaint summary

It took a few minutes to be able to completely turn left out of a shopping center while waiting in line. When finally able to turn left, the car stalled into what appeared to be neutral where I had no control to increase speed and was turning very slowly. Oncoming traffic from both ways were coming and luckily stopped on-time. I had to turn off the entire car and restart in the middle of the road in order to be able to drive again. There could've been a massive collision if cars were not paying attention on both sides. Note that the car was NOT in neutral at the time and was in drive the entire time. This same incident also happened over a year ago but thought it was something I could've done wrong or was a one-time thing. Now that it's happened twice confirms that there is something wrong with the car. The car did not indicate a power failure or warning lights during this incident. I have an appointment with Mercedes on 4/25 to get this looked at. This has been reported on other models from other car owners but we have never seen a recall. This is a serious malfunction and could've gotten myself or others killed. I do not feel safe driving this car unless it is fixed.

This is an owner complaint filed with NHTSA (ODI #11461938). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11461938. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.