Verified government source

NHTSA complaint #11462966

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 SUBARU OUTBACK

Manufacturer

Subaru of America, Inc.

Components

STEERING,VEHICLE SPEED CONTROL,SERVICE BRAKES

Dates

Incident: 04/13/2022
Filed: 05/01/2022

Owner complaint summary

On April 13th 2022, me and my wife were returning home. We were at a complete stop on a left only turn intersection red light (Spring-Cypress Rd & Telge Rd in Cypress, TX. Coordinates: 29.985660988461188, -95.65465736615674). There was a vehicle ahead of us and also behind us at the light. It was raining lightly and the roads were wet. When the light turned green we started slowly accelerating making our left turn and as we were doing so, the vehicle skid causing uncontrolled acceleration, non-responsive braking and non responsive steering. I tried my very best to save us from running over the curb into the ditch ahead and succeeded to do so resulting in the vehicle hitting the curb at probably 15-20 mph. The steering and brakes were non-responsive and it took a lot of effort on my part to save us from running over the curb into the ditch ahead. This accident resulted in the right front passenger wheel, suspension, axle etc. to break. No other vehicle was involved in the accident. No warning or safety lights were displayed to the best of my knowledge. The vehicle was disabled and could not run, it was blocking the intersection and traffic. I called the police who then arrived to redirect traffic and also help with the tow. Currently, my car is being repaired through my insurance. My vehicle was purchased in Jan 2020 and has approx. 9500 miles on it. The reason i brought a Subaru was because of its capability to handle most weather conditions and also its great safety ratings. This unfortunately wasn't the case for me and wife and we were left stranded in the road because of some safety feature/software/mechanical malfunction of the vehicle. I request the NHTSA administration to look into this issue with Subaru and help me reach closure on the safety of this vehicle. Thank you.

Crash reported
This is an owner complaint filed with NHTSA (ODI #11462966). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11462966. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.