NHTSA complaint #11463571

Owner complaint summary

BMW states the X5 is equipped brake pad sensor and will notice driver when is needed to be replace. it doesn't work and become a safety concern. We have this X5 for about 2 years and start to hear noise when apply the brake. When the situation happens, we have never seem any alert from the car. Which our previous 2017 X5 and 440 GC provides such function. We found an opportunity to sent the vehicle to server center and asked to check what's wrong. Then, we are told that the front left brake pad against the rotor surface and has been metal to metal. We are told, if this is getting worse, the vehicle may not be able to stop safely. This is a safety issue of the 2020 X5. if I didn't ask my wife to go check the car, she might be in a car accident since she can't stop the car. Money thing is details. I provides this in order to match the file I uploaded later. We are provided detailed inspection report and asked to pay $1000+ to fix the issue (X5 Quo.pdf) Service center provides detailed report for the status of the car. (report.pdf) in the end, we were able to negotiate to buy an extension warranty($700) to cover the cost. (payment.pdf)