NHTSA complaint #11464041

Owner complaint summary

The contact owns a 2019 Toyota Corolla. The contact stated while driving at 60-65 MPH, the vehicle shut off and lost electrical power. All the instrument panel warning lights including the lane departure assistance warning light illuminated. The contact was able to veer to the side of the road. The vehicle failed to restart. The contact then refilled gas in the vehicle with assistance and was able to restart the vehicle. However, the failure reoccurred while driving and the vehicle failed to restart after several attempts. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. The contact was able to restart the vehicle and drove to his residence. The contact stated while at a complete stop, another vehicle driving at 45 MPH crashed into the rear end of his vehicle. The air bags failed to deploy and the seat belts failed to engage. The contact sustained soreness and bruises on the upper and lower back and on the right arm and right shoulder. The passenger occupying the front passenger seat sustained head and neck injuries from slamming their face on the dashboard. The passenger occupying the rear passenger seat sustained whiplash, and neck and back injuries. The contact was able to drive to a hospital where the two passengers and himself received medical assistance. A police report was filed. An unknown dealer was notified of the failure. The manufacturer was notified of the failure but did not provide any assistance. The vehicle was not diagnosed or repaired. The failure mileage was approximately 13,000.