NHTSA complaint #11466525

Owner complaint summary

Subject: 2021 Wrangler Unlimited (3.6L) Automatic with manufacturing defects. I am writing this email to complain about my 2021 Wrangler Unlimited (3.6L) Automatic that I Purchased on 28 November 2021 from Trading Enterprises company LLC Al-Futtaim group(sales Office Dubai UAE-DFC). Unfortunately, The Jeep’s problem started on day one drive-by suspecting strange noises coming from the Engine’s side. I requested an appointment at Trading Enterprises Dubai, and the Service Advisor told me the sound is normal (it's a new car, and the noise will go after some time). In January 2022 I went on a mountain camping trip with my small family in Fujairah city and suddenly the car’s power was cut completely on a steep mountain(Have shared the videos with the TE team showing the front wheels are not spinning). The car was about to roll over and I was embarrassed, frightened, and worried about my family’s safety. I managed to get my family safe out of the car and, with the help of friends, I took the car to a safer place. On 29/1/2022 (TE Walk Around Inspection) after the test drives, the TE team requested to keep the car for proper checking and after a few days, the Service Advisor informed me that it was a problem with the 4W system, especially considering that 4L was not engaged due to a wiring problem and they had to rectify the issue, I swallow it with pain. The car is sluggish when accelerating in the first gear and misfires when I depress the gas pedal, I was on a construction site where they have a ramp and suddenly a big truck shows up and so I needed acceleration from the car but it doesn’t respond. The gas pedal was to the maximum and it still doesn’t work, it was a huge close call as I nearly crashed into a truck. On 13/4/2022 I experienced the same issue on the sand and the highway with extra problems and decided to visit the TE as I can't take this anymore, TE team requested to keep the car to check the issues. 8 weeks now and the car is still with the dealer