Verified government source

NHTSA complaint #11467968

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 CHRYSLER PACIFICA

Manufacturer

Chrysler (FCA US, LLC)

Components

TIRES

Dates

Incident: 04/25/2022
Filed: 06/07/2022

Owner complaint summary

My tire size is 245/50 R 20. At 39,106 miles I had a bulge in the side of my front passenger tire. I had the tire replaced at the dealership. The cost was covered by my extended warranty with road hazard. A month later at 40,468, I had a bulge in the rear passenger tire. I went immediately to the dealership. They did not have the Falken tires in stock or available from their suppliers. My remaining 2 tires were showing some normal wear for 40,000 miles. I made the decision to go with a different brand which would be available sooner. My warranty covered the cost of my second bulging tire. I of course had to pay for the 2 tires that were beginning to show some wear. I also chose to replace the front passenger Falken tire as well. The one that was replaced at 39,106 for a bulge in in the sidewall. I did this for 2 reasons. It is always best to have 4 tires of the same brand on a vehicle. Most importantly, I had already had 2 Falken tires develop a bulge in the sidewall. That is a failure rate of 50%. I did not feel comfortable with using Falken tires. In all my years driving, I have never had a bulge in a tire. I understand that it is usually caused by hitting potholes, driving over curbs, etc. but my driving habits are the same as before. I paid over a $1000.00 for 3 tires. Perhaps, this is not a safety issue with Falken tires that I should be reporting but I prefer erring on the side of caution. My feelings will not be hurt if you tell me I am wasting your time.

This is an owner complaint filed with NHTSA (ODI #11467968). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11467968. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.