Verified government source

NHTSA complaint #11468562

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 RAM 2500

Manufacturer

Chrysler (FCA US, LLC)

Components

POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

Dates

Incident: 06/09/2022
Filed: 06/10/2022

Owner complaint summary

See dealer exhaust system exhaust required was on the display. This happened with me , wife, 2 year old and 6 year old in the truck. It just felt and sounded as if the truck dropped gears and slowed down in the middle of high traffic with big rigs on a busy interstate. I put on hazard immediately to warn the trucks behind me. Do to immediate loss of power and limp acceleration. As I tried to assess the situation safely and quickly as possible , I nearly got rear ended by several big rigs as they tried one by one to avoid me at the last second. Me and my family are safe but I am in shock still as we managed to get out of the way regained my composure to get my family safely off to the next ramp when traffic slowed to avoid having my family in high traffic danger. This issue is a severe danger to the general public and anyone in the road with this type of malfunction. I as so many other families who were in the same situation,stranded and barely avoided serious and substantial injuries and death. If this was due to the cp4 system, I would have these rigs of the road asap. I also had the dealership ,before, I left Nevada,to go and get my new concession trailer in Georgia had the fuel filters changed. The oil and filters changed, an update for the truck and asked and arranged for the new cpu unit to be installed. I also asked the dealership mechanic if it was advisable to drive out to Georgia to get my food truck and he said yes. I’m not sure if this is the issue, but my research point to this direction. There are forum on this. With stories like mine and the outrageous safety hazards this has caused. It is a defect that needs immediate action. This defect does not trump my family’s life or any other innocent lives. This puts me and my family out of a truck to get to Georgia to pull my concession trailer back home. We are literally stuck and stranded in Missouri. This defect has put me and my family in a vulnerable position which could be a serious hazard to us thanx

This is an owner complaint filed with NHTSA (ODI #11468562). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11468562. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.