NHTSA complaint #11470811

Owner complaint summary

The factory glass center display console, in my 2019 Toyota Camry XSE, which contains a touchscreen radio and built-in HVAC controls, suddenly cracked in multiple locations. Small shards of glass are protruding from some of the cracked areas. Multiple owners have experienced this same phenomenon as highlighted in the attached link to a Toyota owner forum. A call to Toyota Care and trips to (2) Toyota dealers has resulted in the same experience; they stated to be unaware of a product defect that would cause this type of failure, and suggested that the cracked glass was the result of impact damage. That is not the case...the screen suddenly failed by itself. Obviously, the broken glass creates a safety concern for use of the touchscreen, and it's plausible that pieces of the screen could dislodge and become projectiles in the event of an accident. Please consider this failure for a product safety recall, covered by Toyota. https://www.toyotanation.com/threads/touch-screen-cracked.1397290/