Vehicle
2022 HONDA CR-V
Manufacturer
Honda (American Honda Motor Co.)
Components
FORWARD COLLISION AVOIDANCE,LANE DEPARTURE
Dates
Incident: 05/01/2022
Filed: 07/06/2022
Owner complaint summary
The car started sounding an alarm and flashing an idiotic warning message that says "Adaptive Cruise Control Problem". Yes it said "problem." It also flashed a message that said "BRAKE SYSTEM." I called the dealer and they instructed me how to turn off Adaptive Cruise Control, and it did NOT stop the alarm and the flashing messages. They told me it was ok to drive and to bring it in to the dealer. I did that. Had to get ride so I could leave the car. The alarm stopped on the way to the dealer. The next day they told me they could not find what was wrong with the car, but it was ok to drive, and it if happened again, take a video. If they didn't know what was wrong with the car, HOW DID THEY KNOW IT WAS SAFE TO DRIVE? I picked up the car and a couple days later it did the same thing. Even turning the car off and cranking it back up would not make it stop. I did stop and take videos of the flashing messages, which are attached here, and also sent them to the dealer. I took the car in and they said they got the videos, and they would now be able to fix it. The next day they said come pick it up, but said they THOUGHT it needed the front radar/camera replaced but they did not have one. They said it would be July before they could get the part. But they continued to say it is safe to drive. Since then, it had done this several more times, and I took videos again. Those are attached as well. They called today and said it would be August before they could get the parts. I strongly suspect that they do not actually know what it wrong, and that they have not done any actual microelectronic or software troubleshooting, and they are just guessing that this part will fix it. I am now forced to drive a car that is questionably safe. I mean, when an alarm sounds and a warning light flashes that says "BRAKE SYSTEM" how can it be safe to drive?
Official record ID (ODI): 11472619. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.