NHTSA complaint #11473872

Owner complaint summary

The transmission was slamming into gears while attempting to accelerate onto a road way from a mall parking lot and any time we met a hill of even the smallest incline, the transmission would be slamming gears again so we struggled when met with needing to accelerate. When attempting to accelerate, transmission began slamming into gears, would and wouldn't shift, transmission would go into limp mode rendering the vehicle unable to operate safely and causing us to loose speed. Any inclines we would lose the ability to accelerate and would hope we'd make it up the hills. Any time I attempted to accelerate, the transmission would begin jerking the car in a forward and backward like motion while it was attempting to find what gear it needed. When that would happen, the tack would jump all over the place as would the gear number on the dash (I have video of all this) Our safety was put at risk due to other oncoming traffic and my vehicle unable to accelerate as it should have and was expected to, putting risk to us getting hit by multiple other motorist not realizing we were experiencing a malfunction with our transmission not permitting us to accelerate as we normally should of been able to. Vehicle is going in later today (07/14/2022) to be looked at after it's oil change and tire rotation. I was told if it can't be replicated, there is nothing they can do about it. I showed them a video of what was happening (a video I took while on a non-busy side road with no traffic) and the Service manager told me that it doesn't matter if I have a video - if their tech can't replicate it, then there's nothing they can do. I no longer feel safe pulling out into other traffic with this vehicle due to this situation coming on completely unexpectedly. There were no warning signals, alarms or anything. The problem randomly began happening and it lasted for over 54 miles as we were just trying to get back home from being an hour away from home with our child in the car.