NHTSA complaint #11477772

Owner complaint summary

12/12/21 I suffered a mulitple deer strike imploding the windshield and collapsing the roof. Two months later my restored car was returned to me on 2/4/22. It had noxious, concentrated fumes inside from adhesives and sealants not allowed to escape; I stuck my fingers with glass on a shelf under the dash; and I got blasted in the eyes and face with fine glass debris that were still in the defroster vents/ducts. It took 5 medical treatment visits to get my left eye healed. Toyota Brand Engagement Center Case 220720000770 states Toyota glass when broken should not be smaller than the size of "pebbles" and had no record on file of glass breakage turning into fine powder. An independent expert/owner of a third party body shop, Ridgeway's in Berryville VA., had advised he had a inquisitive discussion confirming with the recently-assigned ERIE Insurance Claims Adjuster, unrelated to my case, on other accidents where Toyota glass had been very difficult to clean up as it was in fine powder form, where other auto manufacturers were not. My prior accident and after accident incidents images and emails state MY original accident's glass damage resulted in about three forms of glass debris: fine glass powder as the greatest component everywhere and blown into my eyes; some glass crystals the size of a few grains of salt; and some glass shards, paper-thin laminated shards, that closely resembled the form of fish scales. I had used the words and provided images it looked like it had snowed all over the car's interior and me from the original accident. There are some 150 pages of documentation available for review.