NHTSA complaint #11481095

Owner complaint summary

Somewhere around 9K or 10K miles, the car would wildly react to road imperfections, especially the irregularities at bridges that are not in perfect alignment with the road. When I had the car to the dealer with about 12K miles to have the hood replaced due to excessive flutter (per a TSB vs. a recall), I reported the issue. The dealer found a leaking rear shock absorber. They ordered a new one (part 4162A504) but it was on backorder. I determined that the warehouse was doing a "controlled release" of these shock absorbers because so many are bad. One online seller told me at least 3,000 other people had this issue. I belong to several Mitsubishi Outlander groups on Facebook and see many other owners asking why their cars go all over the place when hitting bumps in the road - - they too are having issues with shock absorbers although some also report front strut issues (same parts supplier?). There is no way shock absorbers should totally fail at such low mileage, and when they do, the vehicles are truly unsafe to drive. The date under "additional details" is the date of the work order to fix the issue - but it began several months earlier.