NHTSA complaint #11481612

Owner complaint summary

Center console phone charger Center console is and enclosed component and when a cell phone is placed in the console and used for Bluetooth navigation and or phone calls it shuts down the system. The phone heats to such a temp that all phone operations and interaction with the vehicle system freeze or shut down and the phone continues to heat. I have spoken to the dealership and have been told it's a problem. When I communicated to MINI USA they acted as if this had never been reported. As far as warnings all car play functions slow down then freezes, and all functions stop. The phone had become so hot I was afraid it may cause a fire or explode the battery. This process usually takes an hour or so to happen.