NHTSA complaint #11487328

Owner complaint summary

In March 2022, the vehicle’s AEB suddenly engaged for no reason while I was making a left turn at an intersection. Only luck prevented a serious accident. I was able to roll the vehicle to a side road since it shut off. Vehicle was not able to start again after that and had to be towed. Vehicle was taken to the dealership for repair. They claimed to have repaired the entire CPU and replaced parts. They claimed the battery was loose and due to its movements may have pulled. Invoice they provided says otherwise as an AV unit was replaced and a “voluntary recall” for a software update. The car was picked up and costs were covered under warranty. I noted immediately that the vehicle appeared to be operating better. Including sensors and alerts I was unaware the vehicle had. This of course meant the vehicle was sold to me with bad software which it appeared they fixed. Fast forward to September 30, 2022 and once again the software is demonstrating a malfunction. Once again the vehicles AEB sensors are not working, the vehicle is throwing the same codes it has a few months prior. The vehicle will not start. This is a serious safety issue as had I been driving it, the vehicle would’ve again slammed on the brakes in traffic.