Verified government source

NHTSA complaint #11491155

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2021 VOLKSWAGEN ID.4

Manufacturer

Volkswagen Group of America, Inc.

Components

ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM

Dates

Incident: 10/19/2022
Filed: 10/27/2022

Owner complaint summary

While driving the vehicle, error messages were displayed in the digital cluster indicating, among others, "electrical system not working, Safely stop vehicle", "I2V battery error", "Issue with all-wheel drive system", "Front/Travel Assist not working". In less than 10 seconds, the vehicle came to an unintended complete stop right as I was completing a left turn (to get the vehicle to the curb of the street) to park the car. A car was behind me and had to maneuver around me to proceed on its way. My daughter (in a child car seat in the back) and I were the only occupants and were at risk of a car collision because the car stopped moving in the middle of the road. I have now taken the car to a dealership for inspection. At the dealership, one of the representatives commented that this is not the first time they have seen this issue with this vehicle. I was less than a mile from my home when this happened. After 30 seconds of not responding, the car started operating normally as if nothing happened but still showed "electrical system not working, please service". I drove the car home. After about 30 or so minutes, I restarted the car and it operated fine and did not show any error messages. I have not been able to reproduce this issue but I have not driven it far (other than dropping it off at the dealership) due to fear of my safety.

This is an owner complaint filed with NHTSA (ODI #11491155). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11491155. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.