NHTSA complaint #11493304

Owner complaint summary

When the brake is suppressed at a Stop sign or stop light, the vehicle has an Auto Idle stop feature which shuts off the engine completely to preserve fuel. The vehicle is supposed to restart once the brake is released. In my case, there have been multiple times when the brake is released but fails to restart and go. I have encountered the issue in the following scenarios: 1. Getting off the freeway, if there is a line getting off the freeway, then the vehicle will potentially shut off and fail to restart. This is a safety hazard as the driver behind me or others behind at a distance can potentially hit the vehicle. 2. At a Stoplight, especially when making a left turn, the vehicle will shut off and fail to restart. It takes more than 8 secs to restart/reengage by restarting manually. If there are any vehicles attempting to go behind me or at a distance, then they can potentially hit my vehicle. This is a huge risk to my family and I, to assist in our safety, we end up having to turn on our hazard lights. This is unacceptable especially since this is a 2020 vehicle with under 45k miles. I have attempted to reach out to the Acura service team, Customer relations team and even called the Warranty department. However, they were not taking ownership on the issue and responded as it has not been reported before. Based on forums, the issue is being encountered by other owners as well. Hopefully, this can be sorted in the near future for safety of my family.