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NHTSA complaint #11493669

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 PORSCHE MACAN

Manufacturer

Porsche Cars North America, Inc.

Components

ELECTRICAL SYSTEM

Dates

Incident: 10/01/2020
Filed: 11/15/2022

Owner complaint summary

MY 2020 PORSCHE MACAN FROM DELIVERY NEW ON 10/2/2020 HAS EXPERIENCED FAILURE OF BACK-UP CAMERA SYSTEM (A DOT REQUIRED PIECE OF SAFETY EQUIPMENT). MANY TRIPS TO DEALER, BEING TOLD IT IS SOFTWARE PROBLEM AND I SHOULD JUST WAIT A FEW YEARS FOR A FIX AS PORSCHE HAS NONE AND REFUSES TO SPEND ANYTHING TO MAKE REPAIR OR REPLACEMENT. I AM AWARE OF OTHER SIMILAR VEHICLES WITH SAME PROBLEM WHEREIN PORSCHE IS NOT DOING A FIX, BUT TELING OWNERE TO WAIT A COUPLE OF YEARS! SOMETIMES HITTING REAR BUMPER WITH SOFT MALLET RESTARTS CAMERA!!!

This is an owner complaint filed with NHTSA (ODI #11493669). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11493669)Back to reports

Official record ID (ODI): 11493669. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.