NHTSA complaint #11494388

Owner complaint summary

RE: Front bumper issue Toyota case The car comes with a front bumper that is not good for CA road conditions When I purchased the new car, and tried to leave the dealership, its front bumper came off slightly, a man stopped me and told me, I asked the selling man, who put it back and told me "its design for easy way, you can put back.". I also showed him there is no tight lock, both sides missed two locks too, the selling man said that is the way. About 200 miles, this happened again, I put it back. It happened again and again. Finally I felt this is not right. I contacted Toyota for warranty service 2021. Toyota sent me to a dealership. They did not have any body shop, but a service dept. He put it back for me, and said "you got a scratch that made it". The CA driveway always have curve, the tiny scratch is common. It will not make the bumper off. I showed him two cars in the dealership with more serious scratch but bumper is not off at all. This now happened to my other side, I contacted Toyota again, They sent me to dealership again, the service man said "Your scratch made it. " I told that I showed two body shops and both told "This kind car comes with this issue, not good for design and for CA road conditions". I gave body shop numbers to him, he did not call and ask me to get a letter from them, and said :"We are service, not good for body". Then I asked :How can you say the scratch made it if you are not the body shop, and not good at that? The car was just 9500 miles now. I got 5 new Honda, one was 2012 now, they got the similar scratch and bumper is good. The Honda was 39000 miles now. This car design is not good for CA road conditions, and a tiny scratch will make the front bumper off, in fact its back bumper also up and down, I need put too. All above happened in the local driving. If it is on the highway, it is not safe. Also if Toyota put this information on ads, who will buy this kind car? Thanks,