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NHTSA complaint #11494566

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 DODGE DURANGO

Manufacturer

Chrysler (FCA US, LLC)

Components

STRUCTURE

Dates

Incident: 11/05/2022
Filed: 11/22/2022

Owner complaint summary

Rear lift gate opens while driving and will not latch or stay closed. This has happened three times. The second time $10,000 in I-pads for work fell out on the road. Taken to dealership and repaired twice and now it has been sitting at dealership for 3 weeks for the third repair. The last time it happened my grandson had to sit in the cargo area to hold it down due to snow while daughter drove across town to dealership. This is an ongoing issue and many complaints about this online.

This is an owner complaint filed with NHTSA (ODI #11494566). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.
NHTSA datasets & APIsAll complaints for this vehicleRaw NHTSA JSON (ODI #11494566)Back to reports

Official record ID (ODI): 11494566. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.