NHTSA complaint #11501382

Owner complaint summary

I purchased a 2022 BMW X5 on AUG 29th as a birthday gift to myself and never imagined that less than three months later, I would have a near mishap that could have ended my life and others nearby. On Nov 26th, as I was driving my vehicle, I received a notification not to proceed driving and to pull over because the system noticed a brake system malfunction. At that moment, I proceeded with caution to a safe location and the breaks begin to resist below my feet. I immediately called roadside assistance to send a tow truck. Afterward, I phoned BMW Honolulu to make them aware of my situation and asked for a loaner vehicle and was told I would not be able to get one. However, after stressing how important I needed one, I was given a BMW 340i series below the standards of my purchase. I was briefed that my brake booster needed to be replaced. Receiving this information caused me to lose confidence in the vehicle and the company's ability to provide me with a safe and secure product. To add, I was mentally affected given the critical severity this issue could have caused me, my family, and others. I scheduled a meeting with sales manager Wallace Ma at Bavarian Motoren Works Honolulu on Thursday, Dec 1st to make him aware of my intentions to involve the corporate office so I could give him an opportunity to make things right within the scope of his position. During our meeting, I stressed how important it was that I am given a new vehicle mimicking the same features while duplicating my initial agreement. On Dec 2nd Mr. Ma contacted me via phone to let me know he'll move forward with handling the issue locally in the dealership to avoid long delays and processes with corporate. On Dec 3rd, we agreed on the 2023 BMW X5 that mimicked my initial vehicle. However, once again, BMW failed and the new vehicle did not have all the same features. On Dec 21st, I contacted corporate and spoke with Destiny who informed me that corporate could not do anything.