Verified government source

NHTSA complaint #11503637

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2021 AUDI Q7

Manufacturer

Volkswagen Group of America, Inc.

Components

ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE

Dates

Incident: 01/12/2023
Filed: 01/25/2023

Owner complaint summary

While driving the vehicle, error messages began appearing on the in-panel dashboard display. At first, a yellow/orange battery icon appeared with the message "Electrical system: malfunction! Please contact Service". Within an hour, the car experienced another electrical system malfunction (red battery icon appeared with the message "Electrical system: malfunction! Safely stop vehicle") along with a host of other error messages (Brakes: malfunction, Steering: malfunction, Parking brake: malfunction, Vehicle lights: malfunction, Stabilization control (ESC/ABS): malfunction, Drive system: malfunction, Transmission: malfunction). The car was undrive-able at this point, coasted to a stop and could not be restarted while on an active roadway. The car had to be towed to the dealership, where it still remains today. * Components or systems malfunctioned: Electrical system, brakes, steering, parking brake, vehicle lights, stabilization control (ESC/ABS), drive system, transmission. It is available at the Audi dealership service location for inspection * My safety was put in significant danger due to the car shutting down on an active roadway with no control over the vehicle. * The problem has been confirmed by the dealer. * The vehicle has been inspected by the dealership service center but not by police or insurance representatives. * Many warning lamps and messages appeared within an hour of the car becoming inoperable.

This is an owner complaint filed with NHTSA (ODI #11503637). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11503637. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.