NHTSA complaint #11504476

Owner complaint summary

We own a 2020 VW Atlas SE W/Technology. This vehicle has grossly failed to meet reliability expectations. Of most concern is the repeated failure of the vehicle's electric power steering rack. This component has been replaced 3 times on my vehicle. Each failure has been accompanied by a creak in the front suspension and a clunk in the steering movement. I have asked VW of America to extend the warranty on my vehicle as this failure and it's the history of failures lead me to believe I will encounter this issue again very soon. VWOA has denied my request so far stating that my warranty had already expired. I reminded them that they had already extended my warranty for a separate mechanical issue that I experienced with both this vehicle and my previous vehicle, a 2018 VW Atlas involving the cylinder head. Between the steering rack failure and their handling of a dangerous issue with faulty door harness wiring that caused the vehicle's autonomous emergency braking to engage in traffic, I sincerely believe that NHTSA needs to get involved to mandate additional recall campaigns or warranty extensions on these vehicles to protect consumers.