NHTSA complaint #11504708

Owner complaint summary

When driving at speeds above 45mph the truck loses acceleration out of no where. It will make grinding/shifting/stuck noises and rapidly going to unsafe speeds. I have been in HIGH traffic EVERY time this has occurred to me. This situation has put myself and my family in harms way too many times. I assume from my research this is a transmission/powertrain issue. This truck is a 2021,I am the first and only owner purchasing in 2021 early year. By three months in I had experienced the issue thinking it was a one off. It is not. I have taken the truck to Ram dealerships in TX as well as New Mexico and no one can seem to find the issue as according to them “nothing shows up”. I have a VERY detailed video of the issue happening as I was driving in 75mph. I have show it to the dealership with no solution from them. Latest service appointment was in October 2022-dealership could not find anything. The truck has been driven no more than 15 times from late October 2022-January 2023. The truck as of today January 31,2023 is currently at a collision shop, not related to this current issue but was caused by the Ram Dealership. I received an alert this morning (MOPAR) stating that the Powertrain malfunction indicator light has come on. Other attached information was ELECTRONIC THROTTLE CONTROL (ETC) WARNING LIGHT-If light is flashing when the engine is running immediate service is required and you may experience a steady RPM with no throttle control or engine stall and your vehicle may require towing. Transmission Temperature Warning Light,Charging System Warning Light also showed as concerns. I have contacted the current shop that has my truck in its possession to inquire what was done when the alerts wee received etc. Waiting on a call back from them. Bottom line, understanding that anything can happen with vehicles and not all can be replicated etc.,if Ram knows it’s a known issue fix it so your drivers/consumers don’t die. Can we enjoy our investment SAFELY Ram?