NHTSA complaint #11505031

Owner complaint summary

I have had a recurring problem with the battery draining with my 2021 Nissan Rogue, which I bought brand new in 2021, although the headlight dial is set to "Auto" and no interior lights were engaged. This is also despite the vehicle having only 8,600 miles on it. I have had the vehicle checked for its 5K/10K mile maintenance, each time it was given a clean bill of health. In the last three months, I had to call a towing service to help get my car started twice and each time the towing service determined the battery was drained. When I took it to the dealership, on both times they said the battery was fine. On both occasions, once the battery was charged, the dashboard gave a headlight error. The dealership said that error was cleared and said "it was probably just the battery." For the second incidence, the dashboard gave an error about the ABS system, despite having been checked for regular maintenance at the dealership just 4 days before and being given a clean bill of health. Again, the Service Adviser said that it was probably just the battery. I took a picture of the towing service’s diagnostic tool which indicated the battery health was at 4% and that it was fully drained, and was “bad and needs to be replaced.” Once the vehicle was checked at the dealership, the Service Adviser informed me that because no error was given by their diagnostic computer, they could not replace the battery for free because "we would be out $250" and that I had to contact Nissan directly for help. I asked if their diagnostic computer would even be calibrated to detect whatever error was leading to what he described as "I have seen issues with the batteries with these cars, the batteries for these cars are different.” Given the dangerous weather we had this year, where many people have died because they were trapped in their vehicles that were unpowered, this is a clear safety issue, what if the battery dies again while I am on the road and away from immediate help?