Vehicle
2020 AUDI Q7
Manufacturer
Volkswagen Group of America, Inc.
Components
ELECTRICAL SYSTEM
Dates
Incident: 12/23/2022
Filed: 02/06/2023
Owner complaint summary
Received a yellow "electrical failure" warning while driving, instructing me to call Audi for service. Audi indicated that the car remained safe to drive, and offered a service appointment greater than one month later. Driving the car the next day, the electrical failure icon converted to red and a message said to pull over immediately. The car was able to make it to a local repair shop, with electrical systems failing one-by-one (starting with heating and progressing from there). On reaching the shop, the car was no longer driveable and had to be pushed into the garage to be assessed. The problem could not be identified at the local shop, so the car was towed to Audi dealer. Problem was found to be the generator. Have been waiting on replacement part for greater than 30 days, with no ETA as of today. Primary safety concern is that the car became undriveable within minutes of the red warning. Had I been on a highway or in heavy traffic, my car could have stalled in the middle of a busy roadway. Even if I had pulled off onto the shoulder, the risk to my family would have been quite high.
Official record ID (ODI): 11505771. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.