Verified government source

NHTSA complaint #11505771

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2020 AUDI Q7

Manufacturer

Volkswagen Group of America, Inc.

Components

ELECTRICAL SYSTEM

Dates

Incident: 12/23/2022
Filed: 02/06/2023

Owner complaint summary

Received a yellow "electrical failure" warning while driving, instructing me to call Audi for service. Audi indicated that the car remained safe to drive, and offered a service appointment greater than one month later. Driving the car the next day, the electrical failure icon converted to red and a message said to pull over immediately. The car was able to make it to a local repair shop, with electrical systems failing one-by-one (starting with heating and progressing from there). On reaching the shop, the car was no longer driveable and had to be pushed into the garage to be assessed. The problem could not be identified at the local shop, so the car was towed to Audi dealer. Problem was found to be the generator. Have been waiting on replacement part for greater than 30 days, with no ETA as of today. Primary safety concern is that the car became undriveable within minutes of the red warning. Had I been on a highway or in heavy traffic, my car could have stalled in the middle of a busy roadway. Even if I had pulled off onto the shoulder, the risk to my family would have been quite high.

This is an owner complaint filed with NHTSA (ODI #11505771). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11505771. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.