Verified government source

NHTSA complaint #11506792

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 HONDA CR-V

Manufacturer

Honda (American Honda Motor Co.)

Components

FORWARD COLLISION AVOIDANCE

Dates

Incident: 02/11/2023
Filed: 02/11/2023

Owner complaint summary

Vehicle has had phantom braking and accelerations, occurrences of "Christmas tree dashboard" with all system alerts going off - have been intermittent, far between and unsure how to go about presenting to dealership or auto repair due to this - however THIS OCCURRED TODAY AND CAUSED A COLLISION/ ACCIDENT! My looking into the issue online has shown that this is a problem that many others have also had and that NHTSA has opened an investigation into it with honda! AGAIN - MY VEHICLE IS NOW DAMAGED AND I AM INJURED DUE TO THIS SYSTEM MALFUNCTION/ERROR! Today while in slow moving traffic to turn onto interstate, car started having the phantom breaking and jolting forwards out of my control. All of the system failure alerts started going off (I've been able to clear in the past by turning off and turning on car multiple times in a row and on the 5-7th restart they go away) - while slowing moving forward across railroad tracks - the railroad lights and barriers then also started to decend (unexpectedly, as they had just been down shortly before - less than 2 minutes) - I attempted to accelerate forward to clear my vehicle from the tracks and my vehicle jolted forward - despite my own braking, the vehicle's forward collision mitigation also failed and the brakes did not/would not apply hard enough (or as hard as I was applying) in order to prevent collision with vehicle in front of me. I attempted to veer to the left at the last second to avoid any collision - which limited damage to truck in front of me to very minimal, but my car's front right is moderately damaged. ADDITIONALLY - driver airbag deployed despite speed being under 35mph and collision not at a level that warranted airbag deployment - thus ALSO INJURING ME AND CAUSING ADDITIONAL CAR DAMAGE. NEEDS TO BE ADDRESSED IMMEDIATELY DUE TO PERSON INJURIES AND VEHICLE IMPAIRMENT!

Crash reported1 injuries reported
This is an owner complaint filed with NHTSA (ODI #11506792). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11506792. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.