NHTSA complaint #11506855

Owner complaint summary

I had trouble with the cluster display periodically going out. It would come back on after restarting the car. This happened 2 or 3 times. Then, it went out and never came on. This started with 40,000 miles on it. When it to the dealer they tried an “ipc” reset on it with no change. They tried a “hard” reset with no luck. They disconnected and reconnected both batteries, again with no luck. They told me my only recourse is to buy a new display (p/n 68377781-4F) for $1,169.71. I didn’t think that made sense for a 3.5 year old Jeep. I started looking on the internet and found this is a very common issue. Some report it periodically fails while many report the same as me, hard failure. This screen is an integral part of the vehicle info and safety. I cannot tell you how much fuel I have. I cannot easily glance down and quickly see my speed. I still have a speedo on my model, but it isn’t as easy to read as the large digital display. I have to really divert my gaze to obtain the speed. I recently ran out of gas on the highway with no fuel gauge. Why would a screen wear out? Why should a digital screen wearing out be acceptable? This is not right. This generation of Jeeps has been plagued with issues. From the death wobble, steering dampeners, poor frame welds to the digital display. Any help to force dealers to address this issue is appreciated.