Verified government source

NHTSA complaint #11507251

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 NISSAN ROGUE

Manufacturer

Nissan North America, Inc.

Components

SERVICE BRAKES,FORWARD COLLISION AVOIDANCE

Dates

Incident: 02/14/2023
Filed: 02/14/2023

Owner complaint summary

Last month, January 2023, a light came on indicating there was a malfunction of the brakes. We thought maybe the brakes needed to be replaced. The problem is, we replaced the brakes and rotors in 2021 after an oil change and Nissan stated they were both going bad. This was odd because, when we purchased the car, in June 2019, the car had 34 miles. But at the time we took the car to Nissan, it was due for a State inspection. All NC cars have to be inspected on a yearly basis and that could've failed the inspection. In October 2022, we were hearing a loud squeaking noise and took the car to Nissan. They said we needed new breaks. We waited as the car was going to be sitting for a while. At an oil change in January 2023, the service guy said the brakes needed to be changed. Crazy because the car had 30,000 miles. After changing the brakes the squeaking noise stopped but a "malfunction of the brakes" light came on. Today, February 14, we took it to Nissan who informed us that the Computer Control Unit failure has happened and needed to be replaced. The Nissan Dealership wants $1380.87 AND the part is on backorder. He also stated that we need a new battery because when they ran the test, the battery went dead and had to be recharged. We hadn't been experiencing any issues with the battery, so not sure why that came up. Maybe the computer is reading the battery issue wrong too? We asked if this was a common issue and the service manager stated he had never heard of that happening. I checked for recalls and there are none, but there are many complaints about the brakes with the same issues as ours. Why hasn't there been a recall issued? If this is an issue and this car stops in the middle of the highway, we could be hurt or worse killed. I have a teenager driving this car as it was a graduation gift and now it is a death trap.

This is an owner complaint filed with NHTSA (ODI #11507251). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11507251. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.