Verified government source

NHTSA complaint #11508845

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2019 DODGE DURANGO

Manufacturer

Chrysler (FCA US, LLC)

Components

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VEHICLE SPEED CONTROL

Dates

Incident: 09/30/2019
Filed: 02/24/2023

Owner complaint summary

I bought this vehicle in Sept 2019 drove off the lot with it brand new and the headlights and whole dash lights went out when I hit a bump. For the next two years, the car kept having electrical problems when it rained or the vehicle was washed but the Virginia dealership could never duplicate the problem. I moved to Indiana where these problems continued. Finally, an Indianapolis dealer discovered my antenna gasket was bad and water had been leaking in from it running to the dash causing all the electrical issues. This was found in 2021. Dodge has recently bought my vehicle back as a lemon but in the paperwork only said it had radio problems. This is not true. It had much more and I'm guessing all the vehicles made with mine may also have a bad/faulty antenna gasket I doubt Dodge did a recall on.

This is an owner complaint filed with NHTSA (ODI #11508845). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11508845. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.